Velociti rolls out VeloCare Unlimited as cost-effective way to maintain onboard technology

Imagine this: You’re a safety-focused fleet with an almost obsessive emphasis on avoiding accidents, and pay subsequent attention to plaintiff’s lawyers seeking nuclear verdicts. You’re totally compliant with a well-trained team and documents all in order. Then the worst happens. A driver with a million safe miles gets into an accident, which he claims was staged by scammers looking for a big payday. And you come to find the dash cam that would have exonerated him was down. In fact, a third of your fleet’s video systems weren’t working, and because it’s not necessarily an uptime issue—and the trucks were working and parts were on backorder—the problem was not quickly addressed

Even though the passenger car driver who entrapped your truck into the crash suffered minor injuries, the lawyer employs reptile theory and convinced the jury your fleet failed in maintaining its video-based safety measures and you end up writing a huge settlement check.

That’s a very real scenario Velociti CEO Deryk Powell posed at TMC 2025 Annual Meeting & Transportation Technology Exhibition, where he introduced VeloCare Unlimited, which he says would help fleets avoid such a scenario

Starting at $4/month per asset, VeloCare Unlimited provides fleets with real-time, 24/7 technology health monitoring, program management, inventory control, and unlimited repairs for covered vehicles.

The way it works is:

The VeloCare monitoring system detects device problems
VeloCare representative is notified to start a remote fix or to schedule repair
Replacement part shipped
VecloCare techncian goes directly to vehicle or facility to make repairs
Return Merchandise Authorization (RMA) is issued, unused parts go back to inventory and the process is tracked and on VeloCare dashboard

According to the company, all VeloCare services come with guaranteed Service Level Agreements and include technology inventory management, as well as access to a tech support call center and a dedicated Customer Success Manager.

“We understand trucking companies operate on razor-thin margins,” Powell explained. “VeloCare Unlimited, at just $0.00048 cents per mile, is intentionally structured at an almost negligible cost …We strongly assert that fleets cannot afford to operate without VeloCare.”

This was proven by the fleet use case that inspired Powell's parable. In a Customer Health Audit, Velociti found 500 out of this fleet's 3,000 total dash cam systems, or 16.7%, were non-functioning. This fleet's own historical data revealed accidents where its vehicles were without a working dash cam cost $2 million more than those with a working one. Within three months, VeloCare technicians returned nearly 95% of those systems to working condition.

And while technology hardware itself might not fail, (70% of the time issues are not related directly to the technology, the company said), in-cab power problems or damage caused by the driver would take something like a dash cam out of commission. Citing VeloCare data from 2021 to 2024 tracking 1.1 million assets, he noted nearly 20% of fleets’ on-board technology will fail over the course of a year.

The top reason was driver tampering/damage, with damaged windshield and vehicle power following behind.

A fleet maintenance leader who gets an alert that a device failed on a truck operating away from an in-house service facility may not prioritize a repair, but Velociti would offer unlimited field service repairs, as well as device bench testing to verify reliability.

According to Velocity, the scalable service has ensured its customers remain ready for anything, from distracted driving to those litigious scammers. To help one nationwide logistics company with nearly 10,000 pieces of tech—from cams to telematics to scanners—on its 6,500 assets, Velociti contracts 100 local technicians to support repairs on an average of 300 devices per week via VeloCare.

A public utility location, meanwhile, uses VeloCare to maintain and repair aftermarket power inverter, auxiliary lighting, and other devices on 13,000 vehicles.

“The ROI resulting from healthy technology is clear,” Powell concluded. “As an example, the cost of defending an accident without the benefit of video footage is dramatically higher than the cost when video evidence is available. With VeloCare, customers can rest-assured that their technology is doing its job.”