Sales tip: Use software to manage and make future sales

Customer tracking software can make it easy to sell upgrades to customers and keep up with receivables.

Jan. 3, 2014

The Mac Tools mobile operating system software makes it easy for Wayne Kolvoord to keep track of his collections and receivables. His wife, Elaine, updates his collections and receivables daily, allowing him to know what is outstanding. "If you don’t stay on top of (receivables), it’ll kill you," he says.

The Mac Tools software also includes schematics of tools that he can print out and show customers. This way, if a tool needs a certain component, the customer can order that component instead of sending the tool for repair or buying a new tool.

The software also makes it easy for Kolvoord to know who bought what item in the past. When tool manufacturers introduce add-ons such as a hook for a flashlight, he knows who to approach.

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