Sales Tip: Relationships with customers

Jim Klug takes his time at shops to increase sales.
Oct. 28, 2015

“I take a little more time in the shops that I should,” says Independent distributor Jim Klug. “But at the same time, it’s because we’re relaxed about it, and it lets me get the maximum out of them – for payments and sales.”

Klug uses an everyday example, of when he himself might do the same thing. “You want to get them out (on the truck) because a lot of it is impulse.”

“If I go to the hardware store, and I don’t have a list? I come back from the hardware store with $300 worth of (items) I didn’t go there for, and I don’t have the thing I did go there for,” Klug says, laughing. “That’s what happens with guys, a lot, on the truck too.”

Sign up for FleetMaintenance eNewsletters
Dana Inc.
Dana Spicer HVT1 transmission
The move will strengthen Allison's position with customers in construction, mining, and ag, while allowing Dana to streamline its commercial vehicle product lines.
fm_june_2025_issuepromoimage_fm0625
This month’s issue gets very detailed on keeping your trucks clean, looks at rust and corrosion problems, and chews on the issues related to having a mixed fleet.
Alex Keenan I Fleet Maintenance Magazine
dsc_4246
Expanding your shop’s business might seem like a nebulous goal, but breaking down the thought process into steps makes the process more achievable.