Sales Tip: Handling warranties

Independent distributor Myron Colley and his wife, Lisa, have worked to organize their operation for handling warranties through a series of color-coded service writer envelopes used by each truck in their multi-route business: black for the Augusta route warranties, and red for the Savannah route warranties.

Once a new tool arrives for warranty replacement, she’ll take the old tool out of the envelope, replace it with the new tool, and send the envelope back to the corresponding truck.

“We don’t ship the new tool back to the manufacturers until we’ve got the new tool in place, in case we ever have to give the old tool back,” explains Colley.

Colley says handling warranties could be a full-time job for any distributor, on top of the other business operations they must maintain.