Consider the job of a crime scene investigator. These investigators process the scene through an organized approach and examines the evidence for clues. They analyze that evidence, clues and other information. They use deductive reasoning to reach a conclusion about who done it and how.
There are lessons to be learned from crime scene investigations that can be adapted by vehicle maintenance personnel to help to identify the reason – a condition or a chain of events – that resulted in a component malfunction or a vehicle breakdown.
In this whitepaper, exclusive to VehicleServicePros.com, a six step process to vehicle maintenance investigation is outlined, among other helpful tips.
