Airwave is an AI-powered solution that allows technicians to get answers to their technical questions based on repair manuals, parts lists, and advice from their peers. The AI system, called Jarvis, works like a messaging app and can answer questions with videos recorded from technicians in the same organization and with step-by-step instructions. It can allow technicians to record videos of their work and save it to the repository, add information of their own to answered questions, and lets technicians see the exact source for the answers the AI system provides, whether that's the page of a manual or a peer's response in a separate channel. Jarvis can also translate responses in over 50 languages, transcribe voice messages, and integrate with other systems.