Ask the Expert: What is a "touchless" auto repair experience?

Question: What is a "touchless" auto repair experience? 

Answer: 

This is the new world we will live in. Touchless service has suddenly jumped into focus for auto repair shops all over the country. This is the ability for a customer to schedule an appointment online, receive text updates and a digital vehicle inspection on their mobile device, and have the ability to pay their invoice via a text-to-pay link after the work is completed. Customers want convenience. Having a touchless repair process is the new future.

Information provided by autotext.me