Trimble’s new AI Agents free staff from paperwork and calls

Unveiled at Trimble’s Insight Tech Conference, AI agents handle road calls and invoice entry, saving hours each week and letting teams focus on keeping trucks moving.
Nov. 20, 2025
4 min read

Key Highlights

  • Trimble's new AI agents are developed based on direct customer feedback to address key pain points in fleet operations.
  • The Road Call Agent automates roadside breakdown responses by gathering vehicle info and creating work orders.
  • The Invoice Scanning Agent automatically extracts data from PDFs, recognizing VINs and other details to reduce manual entry and errors.
  • The Order Intake Agent processes orders from multiple sources, automating data entry into TMS and eliminating up to 90% of manual review work.
  • Expected to be available in Q1 2026, these solutions aim to free up personnel for higher-level tasks, improving overall fleet productivity.

“We know this work takes time, and now with our Invoice Scanning Agent, we give you that time back,” Kornhauser said. He said that one customer, Knight Swift, has already begun using the invoice scanner and saved 40 to 50 hours a week by eliminating this one task alone. That’s the equivalent of a single employee who could be using their valuable time in another area of fleet operations.

Mulshine spoke of his experience with Trimac, another Trimble customer. They reported spending about seven minutes on average to enter an outside vendor invoice into their system.

AI technology scanning your invoices provides the additional benefit of having less room for human error, as it automatically recognizes and captures vehicle information like the VIN, unit number, and odometer reading without having to type them in manually.

To avoid issues with incorrect information due to an irregular vendor invoice format, for example, Mulshine explained that all scanned data is 100% editable if any changes are necessary.

Key features

  • Scans PDF vendor invoices and auto-populates repair order data into TMT
  • Recognizes VIN, unit number, part numbers, vendor details, and more
  • Learns vendor formats over time for more accurate mapping

Order Intake Agent

The new Order Intake Agent for Trimble TMS can make manual review in as many as 90% of standard order entries a thing of the past, according to the company. The AI will quickly process orders received through email, PDFs and EDI, and more. It then enters the data directly into the TMS for review.

"Think about all the time and resources saved from this one automated process," Kornhauser said. "Think about compounding every order every day over the course of a year. That's major time savings in an industry where every second counts."

Key features

  • Processes orders sent via email, PDF, or EDI and enters them directly into the TMS
  • Eliminates up to 90% of manual review work
  • Reduces delays caused by bottlenecks

About the Author

Lucas Roberto

Lucas Roberto

Lucas Roberto is an Associate Editor for Fleet Maintenance magazine. He has written and produced multimedia content over the past few years and is a newcomer to the commercial vehicle industry. He holds a bachelor's in media production and a master's in communication from High Point University in North Carolina.

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