Turnover, trust, and trucking’s dirty little secret

Communication and accepting active feedback can help fleets retain their techs and drivers, and promote uptime as well.
July 7, 2025
6 min read

I call it trucking’s dirty little secret: Companies have someone on payroll solely to recover abandoned trucks. Drivers will quit mid-load, leave the rig at a truck stop, customer lot, or drop yard and just walk away, finding their own way home. And it happens enough that some carriers have to budget for it. 

About the Author

Max Farrell

VP of Partnerships

Max Farrell is the co-founder of WorkHound, a leading platform for real-time workforce feedback, and now a senior leader at WorkStep following its acquisition of WorkHound. Max has spent over a decade helping companies improve employee retention and engagement, particularly in industries with large frontline workforces. He’s a frequent speaker on leadership, workplace culture, and employee experience, bringing practical insights from scaling startups and turbulent workplaces. Max’s work has helped companies with tens of thousands of workers build stronger, more resilient workplaces. 

In his spare time he's an avid sportsman and sound hip-hop artist.

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