Equipment technicians from Australia, India, Indonesia, Canada, and the U.S. received hands-on service training at the 35th Annual Terex Utilities Service School.

Terex hosts 35th annual Service School

July 17, 2019
Technicians from around the globe received hands-on training at Lake Area Technical Institute in South Dakota.

Equipment technicians from Australia, India, Indonesia, Canada, and the U.S. received hands-on service training at the 35th Annual Terex Utilities Service School held in June at Lake Area Technical Institute.

During the three-day event in Watertown, South Dakota, 48 participants rotated through their choice of 18 stations. Stations included training on specific aerial devices, digger derricks, and auger drill models, components, maintenance, and troubleshooting. “Participants are able customize their chosen stations in order to focus the training on their individual and organizational needs,” said Jason Julius, technical support and training for Terex Utilities. “Participants come with various levels of skills, knowledge, and experience. This personal approach is an example of how Terex partners with its customers to provide World Class Customer Service” he said.

“Our Service School instructors are experienced and provide practical instruction,” said Ken Vlasman, customer service manager. “I heard feedback from one participant who appreciated just that – how much experience and knowledge the instructors have and the ability to learn through active training.”

Featuring hands-on activities, participants troubleshoot units and individual components and perform the actual repairs, while being led by Terex team members from tech services, field service, engineering, product support, manufacturing, and sales.

Additional Terex Utilities Service Schools will be held September 17-19 in Waukesha, Wisconsin, and October 22-24 in White House, Tennessee. Customers can also choose a more self-directed study approach with online training through the Master Mechanic Learning Center, or Terex will create customized training programs delivered on-site using the customer’s equipment.

Sponsored Recommendations

In this on-demand webinar from the AMCS Group, discover how mobile access to maintenance data empowers fleets to make faster decisions, optimize scheduling, and generate real ...
Experts from 3M, John Ascheman and Todd Mathes, emphasize the importance of using digital inventory and billing tools like 3M™ RepairStack™ to document materials usage in detail...
Are you aware of the hidden costs lurking behind ignored maintenance? This eBook reveals how neglecting upkeep can inate repair bills, induce downtime, and harm reliability. ...
Are your KPIs driving real fleet improvement? Learn how to set smarter, data-driven benchmarks, track success like top-performing fleets, and apply proven strategies to optimize...