Meritor, Inc. recently announced new features and enhancements to its ecommerce and online resource platform MeritorPartsXpress.com. Since its launch in April of 2017, MeritorPartsXpress.com has provided parts distributor and fleets the means to easily and quickly find necessary replacement parts. The latest updates for the ecommerce platform include added self-service enhancements, customizable and thorough notifications, and the introduction of the company's Vehicle Uptime Services Group.
The Vehicle Uptime Services Group is designed to help streamline the process of delivering on-demand parts for unexpected breakdowns and emergency service situations.
"This group is intensely focused on expediting emergency or unit down order situations in order to decrease the turnaround time from order placement to order shipment," said Christy Westrich, director of customer loyalty for Meritor. "We like to call this team the “extra step team” because they’re willing to go above and beyond to get parts out the door as soon as possible. That, in turn, decreases downtime for our customers."
The Vehicle Uptime Services Group assists customers throughout the transaction process, explained Westrich. "One of the major benefits of the Uptime Services Group is that the representatives in that group own every transaction, regardless of how the order is placed," she said. "As the transaction progresses, the Uptime Services Group has constant contact with the customer to make sure they're comfortable with the order status, every step of the way."
