Meritor, Inc. recently announced new features and enhancements to its ecommerce and online resource platform MeritorPartsXpress.com. Since its launch in April of 2017, MeritorPartsXpress.com has provided parts distributor and fleets the means to easily and quickly find necessary replacement parts. The latest updates for the ecommerce platform include added self-service enhancements, customizable and thorough notifications, and the introduction of the company's Vehicle Uptime Services Group.
The Vehicle Uptime Services Group is designed to help streamline the process of delivering on-demand parts for unexpected breakdowns and emergency service situations.
"This group is intensely focused on expediting emergency or unit down order situations in order to decrease the turnaround time from order placement to order shipment," said Christy Westrich, director of customer loyalty for Meritor. "We like to call this team the “extra step team” because they’re willing to go above and beyond to get parts out the door as soon as possible. That, in turn, decreases downtime for our customers."
The Vehicle Uptime Services Group assists customers throughout the transaction process, explained Westrich. "One of the major benefits of the Uptime Services Group is that the representatives in that group own every transaction, regardless of how the order is placed," she said. "As the transaction progresses, the Uptime Services Group has constant contact with the customer to make sure they're comfortable with the order status, every step of the way."
In addition to expanding the catalog search function to include custom drilldowns for specific product categories, MeritorPartsXpress.com now features:
- Optional email confirmation notifications for stock and emergency orders to let customers know when an order is in process or has shipped
- Cross-referencing to deliver information on competitive part numbers and product alternatives across brands, fit, form, and functions
- Search-by-image tool for end yokes
- Visual search interactive function that helps users find products
- More images on the product detail pages
- New “My Orders” portal for registered users to track the status of orders, download open order boards, view invoices, and request returns
Westrich confirmed the Meritor team will continue to evaluate and make improvements to the MeritorPartsXpress.com platform, including a focus on self-service and notification alerts. "This year we’re going to expand our notifications to include text messaging and we’re also going to do a complete redesign of parts availability because, today, it’s just not enough to tell a customer whether something is or isn’t in stock. We want to help our customers improve their uptime by giving them all tools necessary to be successful," she said.
