Nissan North America, Inc. is recalling certain model year 2014 Infiniti Q50 vehicles equipped with Direct Adaptive Steering, according to the National Highway Traffic Safety Administration. The affected vehicles received a power steering software version that, should the engine compartment reach freezing temperatures, the power steering software may disable the electric steering system and also may delay the engagement of the mechanical steering backup system.
The disablement of the steering systems could result in a loss of steering, increasing the risk of a crash.
Nissan notified owners and arranged to have vehicles towed to the nearest Infiniti retailer. Customers were instructed not to drive their vehicles until they were repaired. Infiniti retailers provided affected customers with loaner vehicles, while the software update remedy was applied. These services were provided at no cost to the customer. Owners may contact Infiniti at 1-800-662-6200.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Through the program, equipment buyers can choose to have factory-trained employees install their purchase and train their technicians on how to use and care for it.
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