In this QuickChat, John Hitch, editor-in-chief of Fleet Maintenance, sits down with Gary Kilby, senior technical excellence training manager for Sherwin-Williams Automotive Finishes, to explore how fleet managers can strengthen shop performance amid growing demand for commercial vehicle refinishing. As fleet paint shop productivity becomes more critical — and workforce shortages persist — the discussion focuses on why fleet technician workforce training is now a top priority for long-term success.
Drawing from a national survey of commercial refinish shop decision-makers, Kilby explains how skill gaps and labor availability are directly impacting commercial fleet paint repair efficiency. He outlines how commercial vehicle refinishing training at Sherwin-Williams blends classroom instruction with hands-on application to help both new and veteran technicians improve safety, consistency, and quality. Topics include product selection, spray equipment setup, color theory, digital color tools, and proper maintenance practices that reduce rework and downtime.
The conversation also highlights the unique challenges of heavy-duty vehicle paint training, where mistakes are highly visible and costly, and why investing time in fundamentals helps shops “slow down to go faster.” With insights into real-world shop improvements and ongoing support beyond the classroom, this QuickChat delivers practical takeaways for fleet managers focused on performance, quality, and growth.
Watch the full video to learn how Sherwin-Williams fleet refinishing training helps teams deliver better results.
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