Velociti adds facilities technology support to VeloCare program

Velociti Inc.’s VeloCare program, which offers programs to maintain and monitor inventory, shops, and fleet technology, is now available for communications, connectivity, and IT systems used in a range of facilities, including warehouses, manufacturing, and retail services.

“Today, we are seeing the use of communications, connectivity and information technologies rapidly increasing in a wide range of facilities,” said Deryk Powell, president of Velociti. “With that expansion, the importance of comprehensive technology management and support will continue to grow dramatically so we are expanding VeloCare to include facility systems.”

VeloCare provides proactive 24/7 technology health monitoring to ensure that systems are operating correctly and uptime is maximized. Facility technologies supported by VeloCare include core IT infrastructure, such as 5G and Wi-Fi networks, RFID, security, access control and yard management systems, Point-of-Sale (POS) and smart building solutions, and digital signage, among others. The VeloCare Facility Health programs include:

• Velogic customer portal for real-time visibility to technology health, service activity, inventory management, SLA adherence, and much more
• Managed Services for device and accessories support, including configuration and replacement programs
• Tech Support Call Center for 24/7 access to a trained representative to answer questions or assist with remote troubleshooting
• Field Services including onsite technician support for hardware and device troubleshooting, installation, removal, upgrades and repairs
• Enterprise Desk Services for supplemental administrative support for any user interface or software, and access to a train-the-trainer program

All VeloCare services are provided for a flat, monthly subscription under guaranteed Service Level Agreements and include access to a dedicated Customer Success Manager. Build Your Own Bundle solutions are offered to allow users to select the options that fit their business structure and support their technology support and operational needs.