Hardin succeeds Hyatt as Decisiv CEO
Dick Hyatt, the longtime CEO and founder of Decisiv, is stepping away from the role he has had for nearly 25 years, promoting the company president Tim Hardin to the chief role. Hyatt will now serve as chairman of the board.
The affable Hyatt has long been a reliable source for Fleet Maintenance and advocate for the industry, partnering with American Trucking Assocations' Technology & Maintenance Council to provide frequent parts and labor reports.
"My heartfelt thanks go to all who have made this journey possible—customers, partners, editors, and, of course, the Decisiv team," Hyatt wrote on LinkedIn. "Many of you embraced the SRM concept in its earliest days, trusting in our vision and helping us shape the future of service management. For that, I will always be deeply grateful."
Hyatt asserts Hardin is ready to fully takeover the role leading the service relationship managment (SRM) provider.
“Over the past six months as president of Decisiv, Tim Hardin has demonstrated exceptional leadership, a deep understanding of our market, and a steadfast commitment to our mission,” Hyatt said. “He has engaged meaningfully with our OEM partners, service providers, fleets, and growing ecosystem of connected data and services partners, helping to lay the groundwork for Decisiv’s next phase of growth.”
Hardin first joined Decisiv in March 2025, coming to the company after serving as senior vice president and general manager of Global Data Services at Epicor, where he focused on data analytics and AI to drive company growth. Additionally, Hardin also held positions at Solera and ADP Dealer Services (CDK Global).
All of these experiences gave Hardin experience in product development, market expansion, and growth through collaborations, partnerships, and mergers and acquisitions.
“We have a strong foundation and an exciting roadmap for 2025 and beyond,” Hardin said. “You can expect several important announcements in the near future as we continue to deliver new platform capabilities and expand the Decisiv SRM Ecosystem. I am grateful to Dick Hyatt and the Board for their support and look forward to working with our team to continue creating transformative value across the commercial asset service ecosystem.”
About the Author
John Hitch
Editor-in-chief, Fleet Maintenance
John Hitch is the award-winning editor-in-chief of Fleet Maintenance, where his mission is to provide maintenance leaders and technicians with the the latest information on tools, strategies, and best practices to keep their fleets' commercial vehicles moving.
He is based out of Cleveland, Ohio, and has worked in the B2B journalism space for more than a decade. Hitch was previously senior editor for FleetOwner and before that was technology editor for IndustryWeek and and managing editor of New Equipment Digest.
Hitch graduated from Kent State University and was editor of the student magazine The Burr in 2009.
The former sonar technician served honorably aboard the fast-attack submarine USS Oklahoma City (SSN-723), where he participated in counter-drug ops, an under-ice expedition, and other missions he's not allowed to talk about for several more decades.