Navistar introduced International 360, a comprehensive service management platform which ties multiple software management systems into one user interface. Freidrich Baumann, president of aftersales for Navistar, shared the news during a press conference at the North American Commercial Vehicle (NACV) Show in Atlanta.

Navistar will offer comprehensive service management platform with International 360

Oct. 29, 2019

The digital network combines six different platforms into one single digital interface, and allows for management of all makes, all models within a fleet.

Erica Schueller

Navistar introduced International 360, a comprehensive service management platform which ties multiple software management systems into one user interface. Freidrich Baumann, president of aftersales for Navistar, shared the news during a press conference at the North American Commercial Vehicle (NACV) Show in Atlanta.

The connected digital network is designed to streamline and facilitate communication between customers, the dealer network, and Navistar. I-360 combines six different platforms into one digital interface, and can be integrated with more than 20 different telematics providers. In addition, customers can also utilize the Navistar OnCommand Connection.

The I-360 technology will be managed through the International OnCommand Connection telematics device, which is now standard on all heavy duty International trucks. Customers will be able to view information such as vehicle health, GPS location, and severity of issues.

"International 360 centralizes all communication between the dealership and the fleet during the repair process," Baumann said. "It initiates a service request, manages estimate approvals, and provides details on individual repair orders."

I-360 utilizes standardized VMRS codes, provides real-time repair status updates while the vehicle is being serviced, and includes a chat function for customers to interact with the service team.

The customers that have piloted I-360 have become absolutely raving fans.

"I-360 makes communicating fast and easy, supports truck triage and repair, and eliminates all the waste with the current service process, and most importantly improves uptime for the fleet," Baumann said.

The I-360 platform will allow for all makes, all models integration, and will allow fleets to also manage trailers. The program can be accessed through an online portal or integrated into a fleet management system through an API.

"Overall, I-360 amplifies a consistent, higher level of customer service across our entire network," said Baumann.

About the Author

Erica Schueller | Media Relations Manager | Navistar

Erica Schueller is the Media Relations Manager for Navistar.

Before joining Navistar, Schueller served as Editorial Director of the Endeavor Commercial Vehicle Group. The commercial vehicle group includes the following brands: American Trucker, Bulk Transporter, Fleet Maintenance, FleetOwner, Refrigerated Transporter, and Trailer/Body Builders brands.

An award-winning journalist, Schueller has reported and written about the vehicle maintenance and repair industry her entire career. She has received accolades for her reporting and editing in the commercial and automotive vehicle fields by the Truck Writers of North America (TWNA), the International Automotive Media Competition (IAMC), the Folio: Eddie & Ozzie Awards and the American Society of Business Publication Editors (ASBPE) Azbee Awards.

Schueller has received recognition among her publishing industry peers as a recipient of the 2014 Folio Top Women in Media Rising Stars award, acknowledging her accomplishments of digital content management and assistance with improving the print and digital products in the Vehicle Repair Group. She was also named one Women in Trucking’s 2018 Top Women in Transportation to Watch.

She is an active member of a number of industry groups, including the American Trucking Associations' (ATA) Technology & Maintenance Council (TMC), the Auto Care Association's Young Auto Care Networking Group, GenNext, and Women in Trucking.

In December 2018, Schueller graduated at the top of her class from the Waukesha County Technical College's 10-week professional truck driving program, earning her Class A commercial driver's license (CDL).

She has worked in the vehicle repair and maintenance industry since 2008.