In an effort to eliminate downtime, Peterbilt dealerships are continually increasing their focus on delivering a level of service. Peterbilt dealers are investing in growing service abilities through new locations, upgraded facilities, remodels, and expanded mobile service capabilities.
Earlier this year, Peterbilt launched the Platinum Service Center Program and subsequently recognized the very first Platinum Service Centers. In a few months since, there has been a 90 percent increase, the company says, to 132 dealerships passing the certification process. In order to attain Platinum Service Center status, dealers must achieve high utilization of PACCAR Solutions Service Management, reduce overall dwell time for customer repairs, prioritize Peterbilt’s RapidCheck triage service, and maintain parts availability.
Peterbilt dealerships are also evaluated on their availability of mobile service vehicles, which enhances customer satisfaction by getting trucks back to work quicker. Peterbilt dealers say mobile service is critical to their customers. Peterbilt Platinum Service Centers have the PSC emblem displayed next to their name on the Peterbilt.com Dealer Locater.
“Service has been an important part of our business from day one and a critical component in maintaining strong relationships with our customers,” said Glenn Larson, Dealer Principal at TLG Peterbilt. “In recent years, we’ve been investing heavily into our mobile service capabilities as our customers appreciate our ability to be wherever they need us and get them back going as quickly as possible.”
“Peterbilt dealers are the backbone of our customer support, and to see dealers embrace how important service is to their own businesses and the uptime of their customers is very exciting,” said Bruce Croker Peterbilt Director of Aftersales. “At the end of the day, our number one priority is having Peterbilt trucks on the road helping keep the economy moving forward.”
