The Goodyear Tire & Rubber Company launched Fleet Central to help fleets maximize efficiencies for their tires, one of their largest maintenance expenses. The new interactive portal allows fleets to purchase tires, activate service, and gain insight into their tire program – all in one place.
With Fleet Central, fleets can view and take action on all aspects of their tire program, helping them to make faster, more informed decisions for their business. The modern, easy-to-use dashboard allows users to view information at a total fleet level all the way down to a specific vehicle, tire, or service event in real time. Fleets can also interact with Goodyear directly by purchasing tires, scheduling service, requesting tire inspections, or activating emergency roadside assistance from Goodyear’s service network of more than 2,300 providers. Other features include:
- Emergency and scheduled tire services: Fleets can bypass a phone call by submitting requests online directly to Goodyear Fleet HQ for emergency or scheduled service. Fleet Central also allows fleets to track events with a live, interactive dashboard to stay updated throughout the entire service process. Fleets can view service performance by dealer, vehicle, geography, and more with historical service reporting.
- Tire deliveries: Fleets can schedule stock tire deliveries and track shipping directly within Fleet Central.
- Retreading: Fleet Central’s reporting capabilities help fleets monitor retread and casing performance with a view into all retread activities, as well as work order tracking and current inventory levels across Goodyear’s authorized retreading network.
- Tire performance and monitoring: Fleets leveraging Goodyear’s tire management solutions can use Fleet Central’s interactive dashboard to detect and act on critical issues like fast air leaks and thermal alerts in real time, as well as monitor tire performance over time.
- Approval and purchase order management for services: Fleets can utilize this portal to interact with Goodyear’s Expedited Approvals program to reduce the administrative burden of managing and issuing purchase orders, as well as approving and disputing work orders before they are invoiced.
- Push alerts: In addition to the online reporting available through this toolset, fleets can configure alerts and reports to be sent via text or email.
“Goodyear is continuously innovating new ways to make it easier for fleets to manage their tires. With Fleet Central, we can offer customers a new level of transparency into every interaction they have with Goodyear and our service network. Best of all, these tools will ultimately help fleets find new ways to save money over time,” said Johnny McIntosh, director of integrated solutions and tire management.
“Some of our larger fleet customers who have already begun using Fleet Central are finding that it gives them much-needed insight into problem areas within their fleet, allowing them to adjust and make changes.”
Fleet Central is now available through GoodyearTruckTires.com and includes responsive design for mobile devices.