2025 Fleet Maintenance Benchmarking Report: Shop data
Here are the results of our 2025 Fleet Maintenance Benchmarking Survey, along with some external benchmarking data.
Notes: Numbers rounded for ease of reporting and may not add up to 100. All data collected by Fleet Maintenance Management Survey unless otherwise noted.
Number of bays
Number of technicians
Do you regularly schedule mobile service?
Do you offer mobile service?
- Yes: 46%
- No: 34%
- N/A: 20%
Fullbay's 2025 survey found 4 out of 5 independent repair shops offer mobile maintenance.
Median labor rate:
- 2023: $125
- 2024: $130
- 2025: $135
- Mobile labor rate: $149/hour
- Median technician hourly rate (2024): $32
Source: Fullbay
How often do shops assess their labor rate?
What kind of training methods do you use most often?
- In-person presentations/classes from OEMs: 30%
- Video/virtual training: 22%
- Self-paced online training modules: 11%
- Hands-on experience: 15%
- Coaching/on-the-job mentoring: 15%
- N/A: 7%
Over half of shops/managers surveyed offer technician training at least once a month.
Do technicians find paid training important when looking for jobs?
Do you have an active apprenticeship program?
The joy of mentoring:
We interviewed 11 TMCSuperTech competitors in September and they all said they have mentored or are currently mentoring an apprentice or young techncian. They unanimously agreed it was a rewarding experience.
Industry needs to step up mentoring game:
In WrenchWay's Voice of Technician Survey Report for 2025, only 26% of diesel techs agreed their shop does a good job of teaching new techs and compensating mentors, down from 41% in the previous year.
Prior Vo-Tech Training
Top maintenance management issues
Top repair challenges
Are you using AI-powered tools in the shop?
How many diagnostic subscriptions do you maintain?
- 1: 15%
- 2-3: 44%
- 4-5: 27%
- None: 15%
In Noregon Research's 2025 Survey, 54% of fleets cited accurate and effective troubleshooting/diagnostics as their top issue. 44% of shops agreed, making it their second biggest challenge.
About the Author
John Hitch
Editor-in-chief, Fleet Maintenance
John Hitch is the award-winning editor-in-chief of Fleet Maintenance, where his mission is to provide maintenance leaders and technicians with the the latest information on tools, strategies, and best practices to keep their fleets' commercial vehicles moving.
He is based out of Cleveland, Ohio, and has worked in the B2B journalism space for more than a decade. Hitch was previously senior editor for FleetOwner and before that was technology editor for IndustryWeek and and managing editor of New Equipment Digest.
Hitch graduated from Kent State University and was editor of the student magazine The Burr in 2009.
The former sonar technician served honorably aboard the fast-attack submarine USS Oklahoma City (SSN-723), where he participated in counter-drug ops, an under-ice expedition, and other missions he's not allowed to talk about for several more decades.
Lucas Roberto
Lucas Roberto is an Associate Editor for Fleet Maintenance magazine. He has written and produced multimedia content over the past few years and is a newcomer to the commercial vehicle industry. He holds a bachelor's in media production and a master's in communication from High Point University in North Carolina.
Alex Keenan
Alex Keenan is an Associate Editor for Fleet Maintenance magazine. She has written on a variety of topics for the past several years and recently joined the transportation industry, reviewing content covering technician challenges and breaking industry news. She holds a bachelor's degree in English from Colorado State University in Fort Collins, Colorado.