Welcome to the Metrics: 2025 Fleet Maintenance Equipment and Shop Benchmarking Survey Results
As a fleet or shop manager, you can fall down a rabbit hole chasing all the numbers. But understanding your data is only part of the true reality. You also need to know how your company compares to the rest of the industry—if your decisions and leadership put you ahead of the curve or behind the pack.
To help you on this journey of self-discovery, we've compiled shop data taken from our own survey, as well as several industry sources. Unlike in the Matrix, we suggest you ingest both the red (equipment) and the blue (shop) data. And below, you can see your fellow truth-seekers in our demographics page. But similar to Morpheus, our intention is to offer truth—no more. What you do with it is up to you.
Take the Red Pill to see equipment data
Take the Blue Pill to see shop data
Notes: Numbers rounded for ease of reporting and may not add up to 100. All data collected by Fleet Maintenance Management Survey unless otherwise noted.
Survey Demographics
Total Respondents: 200+
CEO/ President/ Owner: 19%
Executive Management/ Director: 19%
Maintenance Management: 16%
Fleet Management: 26%
Supervisor/ Lead Technician: 10%
Other: 10%
Number of vehicles in your fleet
Type of business
Fleets' Top 10 Industry Issues
According to ATRI's annual Top Industry Issues report, motor carriers continued to list the economy as the biggest concern, while diesel emissions regulations replaced BEVs at No. 8.
- Economy
- Lawsuit abuse reform
- Insurance cost/availability
- CSA
- Driver shortage
- Driver retention
- Driver distraction
- Diesel emissions regulations
- truck parking
- Broker issues
About the Author
John Hitch
Editor-in-chief, Fleet Maintenance
John Hitch is the award-winning editor-in-chief of Fleet Maintenance, where his mission is to provide maintenance leaders and technicians with the the latest information on tools, strategies, and best practices to keep their fleets' commercial vehicles moving.
He is based out of Cleveland, Ohio, and has worked in the B2B journalism space for more than a decade. Hitch was previously senior editor for FleetOwner and before that was technology editor for IndustryWeek and and managing editor of New Equipment Digest.
Hitch graduated from Kent State University and was editor of the student magazine The Burr in 2009.
The former sonar technician served honorably aboard the fast-attack submarine USS Oklahoma City (SSN-723), where he participated in counter-drug ops, an under-ice expedition, and other missions he's not allowed to talk about for several more decades.
Alex Keenan
Alex Keenan is an Associate Editor for Fleet Maintenance magazine. She has written on a variety of topics for the past several years and recently joined the transportation industry, reviewing content covering technician challenges and breaking industry news. She holds a bachelor's degree in English from Colorado State University in Fort Collins, Colorado.
Lucas Roberto
Lucas Roberto is an Associate Editor for Fleet Maintenance magazine. He has written and produced multimedia content over the past few years and is a newcomer to the commercial vehicle industry. He holds a bachelor's in media production and a master's in communication from High Point University in North Carolina.