Decisiv has released the most recent version of its Service Relationship Management (SRM) Case, SRM Case 8.0, which will allow fleet customers and service providers greater communication while managing their service event.
“With Case 8.0 we’re streamlining communication across service events from estimate creation to return to service,” said Dick Hyatt, president and CEO of Decisiv. “The new capabilities we’ve developed will reduce dwell time for maintenance and repair events. This evolution of Case is taking us one step closer to reaching our overall goal of enabling zero unplanned downtime during the service management process.”
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Version 8.0’s new additions include upgrades to the notes feature, such as a new user interface for easier thread review, and the ability to search for and select recipients. As well as this, Decisiv improved their notifications with SMS capability for replies and links for direct access to new mobile case notes, and streamlined their estimate creation process. The new estimates also provide an advanced search feature and the ability to directly edit line-item operations.
The update also includes improved All Cases Filters with create and save capabilities to easy access to information, as well as an Auto Close feature to keep the All Cases screen clean by letting users select and close cases in bulk based on specific criteria.
“The communication, estimating and notes features in Decisiv SRM have improved our service management processes for more than 17 years,” said Jeff Roberson, vice president of service Operations at Vanguard Truck Centers, a full-service commercial truck dealer group and leasing operation with locations across 12 states. “We are pleased to now have the new and enhanced capabilities in SRM Case 8.0 to drive a faster return to service for our customers.”
