Cognizant, Merchants Fleet expand technology partnership
Cognizant is partnering with Merchants Fleet to help streamline the latter’s operations through technology and artificial intelligence, now by expanding the two companies’ relationship and leveraging generative AI.
"Our collaboration with Cognizant plays an important role in driving value for our clients and for Merchants Fleet," said Matt Dyer, CEO and president at Merchants Fleet. "Aligned with our strategy, we're leveraging Cognizant's experience and innovative approach to improve processes and elevate the overall client experience – while ensuring we deliver enhanced quality and efficiency along the way."
Cognizant has already worked with the Merchants Fleet Information Technology team for some time, helping Merchants Fleet to enhance its operational processes and knowledge management practices. It has also helped apply AI-powered automation and predictive analytics to Merchant Fleet’s systems.
Now, the expanded partnership aims to use generative AI to accelerate development cycles, tackling challenges such as billing and payment complications, slow repair turnaround, and limited vehicle performance visibility.
"Merchants Fleet is a forward-thinking organization, and we're proud to help them with our logistics expertise to navigate industry challenges and unlock new opportunities for growth," said Vijay Narayan, executive vice president and head of Manufacturing, Logistics, Energy & Utilities Business Unit at Cognizant. "By combining advanced technology, AI-driven insights, and scalable solutions, we're setting a new benchmark for operational excellence in fleet management."
