The DOCUFY Maintenance Manager (DMM) is an intelligent computerized maintenance management system (CMMS). It consists of a cloud-based web application, the Maintenance Manager, and a native mobile app for the service technician or machine operator. The DMM manages the imported maintenance tasks and instructions for each machine and then automatically creates and plans the maintenance orders. The orders are then sent to the app, which is based on the DOCUFY TopicPilot content delivery platform. The service technician is able to attend to the order on site and give direct feedback, including photos, to the Maintenance Manager via the app. This process allows for the creation of finished maintenance reports that can then be used further as needed.
The DOCUFY Maintenance Manager is a joint development by DOCUFY GmbH and its parent company Heidelberger Druckmaschinen AG (Heidelberg). “The more demanding a machine is, the more complex maintenance will be,” said Gregory Ferch, service product manager at Heidelberg. To achieve maximum overall equipment effectiveness (OEE), Heidelberg was quick to follow the trend of installing sensors and networking them to achieve an internet of things (IoT). This big data is centrally processed and analyzed in Heidelberg. “A machine has up to 3,000 sensors and actuators – practically all of which can designate a maintenance point,” said Ferch. “The development of the Maintenance Manager has made the maintenance of our printing machines much easier.”
“Maintenance and the associated downtimes are easier to plan thanks to the DMM,” said Sebastian Striebig, product manager at DOCUFY. “This results in fewer machine outages, the time required for maintenance is shorter, and the machine has a higher level of availability.”
These advantages can also be expressed in numbers, with effective maintenance management provided by the DOCUFY Maintenance Manager. According to the company:
- Shortening the time required for maintenance reports by up to 80 percent
- Cutting unscheduled machine outages by up to 50 percent
- Reducing maintenance costs by up to 25 percent
Sebastian Striebig is convinced that many machine and systems manufacturers have literally been waiting for a CMMS like DOCUFY Maintenance Manager to come along. “The intelligent combination of technical documentation and maintenance management speaks directly to the needs of many manufacturers of complex machines and systems,” said Striebig. “With the DMM, we provide a tool that offers significant benefits to all involved parties: the machine manufacturer, operator, and intermediary service providers.”