Cox Automotive Mobility
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Cox Automotive Mobility enhances digital-first suite of fleet solutions

July 12, 2022
The company’s Fleet Marketplace automates servicing through a nationwide network of service providers; Service 360 delivers a fully managed maintenance program to maximize uptime.

Cox Automotive Mobility is enhancing the flow, health, and life cycle of fleets of all types and sizes through its digital-first suite of fleet solutions to optimize operations for owners, operators, and fleets across the country. As the A.C.E.S. (autonomous/aerial, connected, electric, shared) future of transportation continues to unfold, fleet providers will face an increasing need for tools and service capabilities to support complex vehicle needs. Cox Automotive Mobility’s comprehensive service-management solution, fleet platform, and vehicle connectivity solutions combined with its integrated marketplace of commercial and independent repair shops and mobile maintenance service providers is an efficient way to keep fleet vehicles safe, compliant, and on the road.

“Beyond the many consumer trends driving fleet growth, there is also an important technology component impacting medium- and heavy-duty fleets of today and tomorrow,” said Alex Fraser, AVP of fleet operations, Cox Automotive Mobility. “Cox Automotive Mobility’s digital-first suite of fleet solutions provides advanced capabilities and service footprint to maximize the value of every fleet asset’s complete life cycle.”

Nationwide marketplace keeps fleets road-ready

The Cox Automotive Mobility Fleet Marketplace provides an on-demand approach to asset servicing through a national network of commercial and independent repair shops, automotive dealers, and mobile maintenance providers. This expansive network of more than 5,000 service providers with more than 15,000 service locations also incorporates the trusted service points within Cox Automotive Mobility Fleet Services, an on-site maintenance provider for trailers, medium-duty (Class 3-6), and heavy-duty trucks (Class 7-8) in North America. With more than 1,100 technicians, nearly 800 mobile-service trucks, more than 25 shop facilities, and a self-performing 24/7 emergency repair and towing service, Cox Automotive Mobility’s technicians defy downtime every day to keep America’s trucks moving. In addition, Fleet Marketplace’s 24/7/365 dispatch center delivers a more flexible and efficient workflow, covering inbound calls related to warranties, repair history, and scheduling.

Service 360 maintenance management program keeps fleets healthy

Many fleet operators today rely on manual processes that directly impact vehicle uptime—a key driver of productivity and profitability. In fact, downtime can cost fleets thousands per day, and those figures add up fast. With automatic routing of work and repair orders based on service provider availability, pricing, and proximity, the Service 360 maintenance program allows fleet operators to focus on their day-to-day while Cox Automotive Mobility’s fleet experts schedule, repair, and manage all fleet maintenance needs. Simplification continues with increased flexibility to integrate with telematics-based solutions of choice and a faster process to submit and approve estimates, as well as pay invoices. Reporting offers easy, real-time access to all maintenance and service records, technician certifications, and DVIR inspections for every fleet unit. Service 360 is being piloted with several fleet customers with additional expansion planned for later this year.